Banking Regulation Consultant

Job Description

• Creation, treatment and follow-up of solicitations and incidents from external and internal clients.
• Supports Level 1 solicitations.
• Support calls from customers / subsidiaries of the group, identify expectations before guiding them.
• Monitoring of ongoing files and informing customers of developments.
• Writing answers to be distributed to the customer following requests processed by the business teams.
• Maintain the quality of customer service and the success of performance indicators.
• Maintain his level of knowledge and versatility on the scope of action of Customer Service.
• At term and according to your ambitions, you will have the opportunity to evolve on recipe activities, project management (regulation ...) etc.
• Client offers a real apprenticeship of the trade as well as a support throughout your career within our group.

Profile:

• You come from a higher education
• Knowledge of the banking sector
• High sensitivity to customer relations issues;
• Practical knowledge of Microsoft applications (Outlook, Word and Excel);
• Professional English (written and spoken) - Level B2 required at TEST CEFR
• Qualifications required: team spirit, listening skills, autonomy, rigor and confidentiality
• Note that a first experience in the banking sector is desired.
• Salary between 28Keuros and 32Keuros, more if the candidate has a good level of English and a Bac + 5Poste located at Saint Quentin en Yvelines, certainty Experience.